Got Questions? We've got Answers.
We process orders Monday through Friday and ship from Maine, USA. We are seeing a slow down in shipping due to labor shortages across the country. Please allow 7-14 business days for your order to arrive, depending on your location.
Shipping, tracking, and order information will be emailed to the address you used to make your purchase if available. Questions about your order? Send us an email to firstname.lastname@example.org
Before making your purchase, please read supplement details and contact your physician with any questions. Your first order of any one of our dietary supplements, is covered by our MAX Satisfaction money back guarantee. If for any reason you are not happy with your purchase, simply return all unused and unopened products to receive a full refund, less shipping and handling fees. Any non-supplements, or supplement orders past the initial money back guarantee, can be returned or exchanged within 30-days if they are in the original, unopened package.
Both policies are covered by the following terms and limitations.
You must return both opened and unopened product in its original packaging and have proof of purchase through this Site. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.
To return a product, send an email to email@example.com and request a return authorization. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.
Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 10 days after we have processed the refund for your bank to credit your account.
If you purchased one of our products from a TV commercial by phone, you’ll need to contact Omax Customer Care at firstname.lastname@example.org to manage your subscription. If you purchased through omaxhealth.com, please sign into your account and click on account management.
You can scan the QR code found on your product, or visit our Certificates of Analysis page.
GlobalShopex is a third-party provider, not connected to Omax Health, Inc., which handles the international checkout and shipping and will process for all international orders made on Omaxhealth.com. Once your order is completed, order status questions should be directed to GlobalShopex by emailing GSX Customer Care at email@example.com or by calling 1-786-391-4868.
For more information on GlobalShopex, please see the "International Orders" section of our Terms and Conditions.