Your Shopping Cart

You don't have any items in your cart yet. Continue Shopping.

FAQ

Questions?

We are here to help! Contact us at care@omaxhealth.com

  • Our response to COVID-19

    Our hearts go out to everyone affected by this global crisis. We are especially thankful for everyone on the front lines, including our healthcare partners. 

    As a small business, we are working hard to adjust to the current environment, and our plan is to continue serving our loyal customers as long as we can, while strengthening our support of you, our valued customers.

    We want to assure you that our supply chain partners are continuing to operate, while following the recommended guidelines from the World Health Organization (WHO), the Centers for Disease Control (CDC) and state and local authorities.

    Products are shipping out within one business day when placed M-F, however shipping times continue to be slower for all carriers due to the overall supply chain demands.  

    While our employees and customer care staff are adjusting to working from home, we ask that you allow us some extra time in getting back to you. You can always email us at care@omaxhealth.com with questions or concerns.

    Since 2008, Omax Health has been committed to delivering the highest quality health & wellness products to you. Supporting your overall health and mental well being is one of the best things you can do for yourself and your loved ones during this crisis. Remember we are all in this together!  Stay Safe, Stay Well.

  • How long will my order take?

    We process orders Monday through Friday and ship from Maine, USA. We are seeing a slow down in shipping due to COVID-19. Please allow 7-14 business days for your order to arrive, depending on your location. 

     

  • How do I track my order?

    Shipping, tracking, and order information will be emailed to the address you used to make your purchase if available. Questions about your order? Send us an email to care@omaxhealth.com

  • What is your return policy?

    Before making your purchase, please read supplement details and contact your physician with any questions.  Your first order of any one of our dietary supplements, is covered by our MAX Satisfaction money back guarantee. If for any reason you are not happy with your purchase, simply return all unused and unopened products to receive a full refund, less shipping and handling fees. Any non-supplements, or supplement orders past the initial money back guarantee, can be returned or exchanged within 30-days if they are in the original, unopened package.

    Both policies are covered by the following terms and limitations.

    You must return both opened and unopened product in its original packaging and have proof of purchase through this Site. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.

    To return a product, send an email to care@omaxhealth.com and request a return authorization. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.

    Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 10 days after we have processed the refund for your bank to credit your account.

  • How do I change, cancel, or skip my subscription?

    If you purchased one of our products from a TV commercial by phone, you’ll need to contact Omax Customer Care at care@omaxhealth.com to manage your subscription. If you purchased through omaxhealth.com, please sign into your account and click on account management.

  • How can I view your Hemp Product Certificates of Analysis?

    You can scan the QR code found on your product, or visit our Certificates of Analysis page.

  • GlobalShopex & questions about your international order?

    GlobalShopex is a third-party provider, not connected to Omax Health, Inc., which handles the international checkout and shipping and will process for all international orders made on Omaxhealth.com. Once your order is completed, order status questions should be directed to GlobalShopex by emailing GSX Customer Care at customercare@globalshopex.com or by calling 1-786-391-4868.

    For more information on GlobalShopex, please see the "International Orders" section of our Terms and Conditions.