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FAQ

Questions?

We are here to help! Contact us at care@omaxhealth.com

  • Our response to COVID-19

    Our hearts go out to everyone affected by this global crisis. We are especially thankful for everyone on the front lines, including our healthcare partners. 

    As a small business, we are working hard to adjust to the current environment, and our plan is to continue serving our loyal customers as long as we can, while strengthening our support of you, our valued customers.

    We want to assure you that our supply chain partners are continuing to operate, while following the recommended guidelines from the World Health Organization (WHO), the Centers for Disease Control (CDC) and state and local authorities.

    Products are shipping out within one business day when placed M-F, however shipping times continue to be slower for all carriers due to the overall supply chain demands.  

    While our employees and customer care staff are adjusting to working from home, we ask that you allow us some extra time in getting back to your via phone. You can always email us at care@omaxhealth.com.


    Since 2008, Omax Health has been committed to delivering the highest quality health & wellness products to you. Supporting your overall health and mental well being is one of the best things you can do for yourself and your loved ones during this crisis. Remember we are all in this together!  Stay Safe, Stay Well.

  • How long will my order take?

    We process orders Monday through Friday and ship from Maine, USA. We are seeing a slow down in shipping due to COVID-19. Please allow 7-14 business days for your order to arrive, depending on your location. 

     

  • How do I track my order?

    Shipping, tracking, and order information will be emailed to the address you used to make your purchase if available. Questions about your order? Send us an email to care@omaxhealth.com

  • What is your return policy?

    Before making your purchase, please read supplement details and contact your physician with any questions.  Your first order of any one of our products, is covered by our MAX Satisfaction money back guarantee. Any other orders can returned or exchanged within 30-days if they are in the original, unopened package. If for any reason you are not happy with your purchase, simply contact us at care@omaxhealth.com or call Omax Customer Care at 1-800-765-6691. You will need to return all unused and unopened products to receive a full refund, less shipping and handling fees. We do not accept product returns sold by third-party sellers such as amazon or ebay.

  • How do I change, cancel, or skip my subscription?

    If you purchased one of our products from a TV commercial by phone, you’ll need to contact Omax Customer Care at 1-800-765-6691 or care@omaxhealth.com to manage your subscription. If you purchased through omaxhealth.com, please sign into your account and click on account management.

  • How can I view your Hemp Product Certificates of Analysis?

    You can scan the QR code found on your product, or visit our Certificates of Analysis page.