Shipping & Returns
Your first order of any one of our dietary supplements, is covered by a 60-day money back guarantee. If for any reason you are not happy with your purchase, simply return all unused and unopened products to receive a full refund, less shipping and handling fees. Any non-supplements, or supplement orders past the initial money back guarantee, can be returned or exchanged within 30-days if they are in the original, unopened package.
Both policies are covered by the following terms and limitations:
You must return both opened and unopened product in its original packaging and have proof of purchase through one of Omax Health’s sites. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.
To return a product, you must first call Omax Customer Care at 1-800-765-6691 to receive a return authorization number. We will need to know the order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.
Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 10 days after we have processed the refund for your bank to credit your account.
To make a return or exchange, please follow these steps:
Obtain a Return Merchandise Authorization (RMA) number.
This is required for us to process and track your return. You can obtain an RMA number by calling 1-800-765-6691 Monday – Friday between 8am and 7pm EST. Please include your order number or the email you used to place your order.
• Include the RMA number inside the box with a copy of your packing slip or original order confirmation.
• Ship all unopened and opened product to the Great Lakes Fulfillment address listed below. Returns sent to any other address will not be processed. Please keep the tracking number for the return package to ensure it has been received by our warehouse.
• Return postage is at the buyer’s expense. Any returned package sent “Return to Sender” will be subject to a 25% processing fee to cover return shipping and handling.
Return Shipping Address:
Great Lakes Fulfillment
41 Canal Street
Lewiston, ME 04240